Category Useful

Customer experience is critical to differentiate a brand in the challenging retail market. As consumer preference for an omnichannel experience continues to grow, retailers will need to provide superior customer service via phone, chat, video and social media, in addition…

The business industry acknowledges that companies who outsource get more advantages because of the reduced costs and expanded workforce it brings. The option to outsource maximizes flexibility in operations, entering a new market, or increasing audience reach. Outsourcing customer support…